FAQ
Delivery is R99.
Send us your banking details at support@zoiehealth.com or WhatsApp and we will be able to assist you with a refund.
No, not at the moment.
You can make payment using your credit or debit card. You can also pay via EFT.
Not yet, but we are working on it!
You can book a consult using the link on our website, on our app or via our WhatsApp line.
You can make payment using your credit or debit card. You can also pay via EFT or medical aid (for selected consultations).
You can pay for select consults and subscription services with your medical aid. Certain shop products will soon be made available to be purchased through medical aid.
We are online based and have a host of services for you to explore and enjoy – Community, Consults, MyContraceptive, Resources and Shop.
Consults are 15 minutes to 1 hour depending on which consult you book.
Consults are 15 minutes to 1 hour depending on which consult you book.
Virtual consults range from R250 to R400. Specialist consults are based on their rates which are made available under their provider tab.
Yes, we do. An OBGYN can assist with your specific fertility needs. Find our consultation categories here.
Once a consult is booked and paid for, you will need to fill in a detailed medical questionnaire which the doctor will use in consult with you. A link will be sent out the morning of your appointment and you will be able to consult with the doctor and get all the advice you need. Any blood forms, referral forms etc. will be sent to you after the consult.
Once your consult is confirmed you will receive an email with a link where you will be able to reschedule your consult or you can contact support@zoiehealth.com. Please provide the date and time that works for you.
Delivery of shop purchases are done within 1-7 working days.
First, check your emails for the delivery information including tracking link. If you’re not able to get all the information you need, please check in with us on WhatsApp or contact support@zoiehealth.com. Send us your order number and we will be able to assist you with the exact details.
Send it to us at support@zoiehealth.com or WhatsApp us and we will be able to assist you.
Please contact support@zoiehealth.com and the issue will be rectified.
Consults are 15 minutes to 1 hour depending on which consult you book.
We are able to deliver across all areas of South Africa.
For MyContraceptive medication, you will receive your contraceptives within 24-48 hours. Any medication purchased on the shop is delivered within 1-7 working days.
Please contact support@zoiehealth.com and the issue will be rectified.
10 strips in a box.
You receive your prescription no more than one hour after your consultation.
Yes, you can.
Yes, upload your prescription onto our system and we will sort everything else out for your delivery
Send it to us at support@zoiehealth.com or WhatsApp us and we will be able to assist you.
Yes, you can. Contact the support team via email or WhatsApp.
Yes, you can. Contact the support team via email or WhatsApp.
Once your consult is booked you will need to make the neccesary payment in order to secure your appointment. On the day of your appointment, you will receive a link/email which confirms all your details for your provider to contact you either by video call or telephonically.
Your prescription is emailed to you after your consultation.
R175.
Yes, you can. Contact the support team via email or WhatsApp.
You can reach out to us via our WhatsApp line or reply to the email with your appointment details on it and we can get your queriy answered by the doctor or have them contact you depending on the type of query.
No, once your script is expired you will receive a link and you will be able to request a new script using that link.
It depends. Contact the support team via email or WhatsApp.
You can order via the online store or via our WhatsApp line.